Terms and conditions

Payment terms

• Sessions must be paid for in advance via our online booking system

Expiry dates

• Block sessions must be used within a certain number of days from block purchase, 8 and 12 pack sessions expire within 84 days of purchase

• PT sessions are non-transferable

Session Attendance Terms

• If you cancel a booked session with less than 24 hours’ notice, or fail to attend a booked session, you will be charged for the session or, in case of PT by DD, the session will be marked as redeemed

• If you’re late for your session, your session time will be reduced accordingly. If you’re more than 20 minutes late for your session, the session maybe be cancelled and marked as redeemed

• If for any reason we need to cancel your booked session with less than 24 hours’ notice, or your PT is more than 10 minutes late for your session, you will receive a replacement session free of charge

• If your allocated personal trainer is on holiday, absent, or leaves the business, the fitness manager will assist in allocating you an alternative suitable personal trainer to take over your PT sessions

CLASSES

• Classes must be paid for in advance via the online booking system

• If you wish to cancel your class, it must be cancelled 48 hours or more before start time otherwise you may still be charged

• If you do not attend your booking, you may still be charged

• If you have an injury or illness that may affect your participation, then please consult the instructor before the class starts

• Classes and instructors are subjected to change

• Each time you participate in a class you must ensure that you are in good physical condition and know of no medical reason or other reason why you should not exercise

• You must not participate in a class if you have infection, contagious illness or physical ailment

• You agree to give us all relevant personal, health and fitness information both before and during the course of any exercise program or other activity. You also agree to complete our Pre-Exercise Questionnaire. In some cases, responses you give will require that you get medical guidance before exercising. You acknowledge that pre-exercise or other screening is no substitute for medical advice and does not guarantee against injury or death.

• You promise that the information you give us will be true and accurate and not misleading in any way.

• The minimum age for training with us is 17. People under the age of 18 are required to provide a certificate from a parent or legal guardian confirming approval to train at the Facility.

• You understand that photos, films, videos or audio recordings are sometimes taken of participants for promotional purposes. Your permission will first be obtained if this is done. By agreeing to these Terms, you agree to allow your image, recording or likeness to be used for any legitimate purpose by us.

• If you behave in a risky or seriously inappropriate way, for example, if you threaten or harass others, damage equipment, distribute or use illicit substances, or train other participants without our authorisation, appropriate action will be taken. For example, you may be suspended from the session, you may be banned from joining any Facility and/or we may refer the matter to appropriate authorities. If your conduct causes us or another person costs, loss or damages you agree to pay for these.

• YOU ACKNOWLEDGE AND AGREE THAT PARTICIPATING IN STRENGTH AND CONDITIONING TRAINING IS A STRENUOUS PHYSICAL ACTIVITY AND MAY NOT BE SUITABLE FOR ALL PERSONS. IMPROPER USAGE OF ANY ITEM OF EQUIPMENT OR A FAILURE TO FOLLOW INSTRUCTIONS FROM AN INSTRUCTOR MAY RESULT IN INJURY OR DEATH.

• For your health and safety and the health and safety of other participants, you must ensure that you comply with any direction given to you by an Instructor or any other staff member from time to time.

• Facility Rules apply to everyone attending the Facility or participating in a Class. They are usually displayed in the Facility. Facility Rules form part of this Agreement so you must make sure you read, understand and follow them at all times. If you break any of the Facility Rules we will respond in a way we consider fair and appropriate. For example, in less serious cases, we may give you a warning but in serious cases or where you have repeatedly broken Facility Rules we may suspend you. If your breach causes us or another person costs, loss or damages, you agree to pay for these.

• You promise to take care to use the Facility and all exercise equipment safely and properly. If you are ever not sure how to operate any equipment properly, you must ask an Instructor or another staff member before you use it.

• You agree to pay for any loss or damage to the Facility and its equipment caused by you through a wilful, wrongful or negligent act or as a result of your breach of this Agreement.

• You agree to follow any reasonable direction of a member of staff relating to health, safety or security or related matters.

• You promise not to unnecessarily bring valuables into the Yard and agree that it is not the obligation of the Yard to look after unattended property.